Shipping and returns
Shipping is free on every order, to every country we ship to, with no minimum, and every order is delivered duty paid. Printing takes 1–3 business days and delivery 2–7 business days after that. This page sets out the timings, the carriers we use, why a made-to-order print can’t be returned, and exactly what happens if something arrives damaged.
Production and dispatch
Everything we sell is printed to order. Nothing sits on a shelf.
Printing takes 1–3 business days from the order. Weekends and public holidays are not business days, so an order placed on Friday evening starts on Monday.
| Product | Printing | Notes |
|---|---|---|
| Murals | 1–3 business days | Cut to your measurements |
| Samples | 1–3 business days | Printed alongside everything else |
| Custom uploads | 1–3 business days after you approve the proof | The proof normally reaches you within one business day |
You get an email with a tracking number the moment the carrier label is created.
Delivery times and carriers
Plan on 3–10 business days from order to doorstep — printing, then 2–7 business days with the carrier, wherever you are.
We ship with UPS and FedEx and pick whichever service reaches your address fastest on the day your order is packed. You do not choose the carrier at checkout.
- Shipping is free on every order, worldwide. No minimum, no handling fee, no exception for oversized murals.
- Remote and island routes can run a few days beyond the window.
- APO and FPO addresses are supported, and transit times there are outside our control.
- Delivered duty paid, everywhere. Every order ships DDP: we pay any import duties and taxes, so the carrier collects nothing from you at the door.
Murals ship rolled in a rigid tube; samples ship flat, in a protective sleeve. Multi-wall orders may arrive in more than one parcel, sometimes on different days.
If you are working to an install date, order at least two weeks ahead so there is room for a weather delay or a reprint.
Tracking and address changes
Tracking
Your tracking email arrives when the label is created. The number usually goes live within a few hours, once the parcel is scanned at the first depot. If it has not moved after two business days, email us your order number and we will chase the carrier.
Address changes
Email us as soon as you can. We can change the shipping address at no cost any time before the label is created, which in practice means within a few hours of ordering on a business day.
Once a parcel is in the carrier network, the address is theirs to change. Most carriers allow a redirect through their own tracking page, and we will help you start one.
Missed deliveries
Neither carrier requires a signature by default. If nobody is home, the driver leaves the parcel in a safe place or takes it to a local access point and leaves a card. Parcels are usually held for about a week before they come back to us.
Business addresses
Yes, we deliver to business addresses, and for commercial orders we recommend it. Add the company name and any dock or suite instructions in the address fields.
Returns
Made to order, only for you
Every mural is printed to order for one wall — yours. It is cut to your measurements, in the crop you chose, which makes it a one-of-a-kind piece that nobody else could hang. Because of that, we can’t take a print back for a change of mind. That is exactly why samples and the free wall preview exist: they let you settle a colour, a material and a crop before anything is printed.
Damaged on arrival
If anything arrives damaged, we replace it or refund it in full, and you pay nothing either way. See the next section for what to do.
Cancellations
Email us as soon as you can. We can cancel or change an order at no cost until it goes to print, which can be as soon as the next business day. Once a mural is printed we cannot cancel it.
Refunds
A refund goes back to the original payment method, normally within about five business days.
If something arrives damaged or wrong
Open the tube and inspect every panel before you hang anything. This is the single most important thing on this page.
If a panel is creased, scuffed, misprinted, the wrong size or not the design you ordered:
- Do not hang it.
- Photograph the panel, the fault and the outer packaging.
- Email us within 14 days of delivery with your order number and the photos.
We replace it or refund it in full, at no cost to you, and there is nothing to send back until we ask for it. A replacement is printed straight away and reaches you within the usual 3–10 business days.
Once a defective panel has been hung we cannot replace it, because a hung panel cannot be inspected and the fault cannot be separated from the install. Keep the original packaging until the job is finished and you are happy with it.
Payment methods
We accept:
- Visa, Mastercard, American Express and Discover
- Apple Pay and Google Pay in supported browsers
All prices are in US dollars. Payment is processed by our payment provider over an encrypted connection, and we never see or store your full card number.
No surprises at the door. The total on the payment page is the total you pay: shipping is free and every order is delivered duty paid.
Discount codes go in the promo field on the cart page or at the first step of checkout. One code per order, and codes cannot be combined. We cannot apply a code after an order is placed.
If a payment is declined, the most common cause is a billing address that does not match the card on file.
Common questions
Printing takes 1–3 business days from your order. Murals and samples follow the same schedule, and weekends and holidays are not business days. Custom uploads are printed after you approve the proof. You get a tracking email the moment the carrier label is created.
Plan on 3–10 business days from order to doorstep: printing, then 2–7 business days with the carrier, wherever you are. Remote and island routes can run a few days longer, and customs can add time on international orders. If you are working to an install date, order at least two weeks ahead so there is room for a delay or a replacement.
Shipping is free on every order, to every country we ship to, with no minimum and no exception for samples or oversized murals. There is nothing to add at checkout, no handling fee and nothing to pay on arrival — every order ships duty paid. We ship with UPS and FedEx and choose whichever service reaches your address fastest on the day the order is packed.
Yes. As soon as the label is created we email you a tracking number and a link to the carrier. Tracking usually goes live within a few hours of that email, once the parcel is scanned at the first depot. If the number has not moved after two business days, write to us with your order number and we will chase the carrier.
Yes — worldwide, free, in the same 2–7 business days once the order is printed. Choose your country at checkout. Every order is delivered duty paid: we pay any import duties and taxes, so there is nothing to pay when it arrives.
Every order is made to order for your wall — printed to your measurements, in your crop, just for you — so it is one of a kind and can’t be returned for a change of mind. If anything arrives damaged, we replace it or refund it in full. That is why samples and the free wall preview exist: they settle a colour, a material and a crop before anything is printed.
Murals and custom uploads are printed to your exact wall and made only for you — nobody else could hang them — so they can’t be returned for a change of mind. That is why we encourage samples first and why the configurator shows the full crop before you buy. If the mural arrives damaged, misprinted or different from what you ordered, that is on us and we replace it or refund it in full.
Open the tube and check every panel before you hang anything. If a panel is creased, scuffed, misprinted or not what you ordered, email us within 14 days of delivery with your order number and photos of the damage and the packaging. We replace it or refund it in full, at no cost to you. Once a defective panel has been hung we can no longer replace it.
Last updated September 1, 2026.