Contact us
Real people read every message. Most questions get an answer the same business day, and anything involving a measurement or a crop we will look at properly rather than sending you a template. If you are about to order and something is unclear, ask first; it is much cheaper than a reprint.
Send us a message
How to reach us
Email: [email protected]
Or use the form on this page, which reaches the same inbox and lets you attach a photo.
Hours: Monday to Friday, 9am to 5pm Eastern. We are closed on US public holidays.
Response time: within one business day, usually sooner. Messages sent over a weekend are answered on Monday.
Pick the topic that fits so your message reaches the right person first time:
| Topic | Use it for |
|---|---|
| Order | Status, changes, cancellations, address corrections |
| Measuring help | Awkward walls, sloped ceilings, corners, ceilings |
| Materials | Which material suits your wall, samples |
| Custom | Uploads, file quality, proofs, rights questions |
| Commercial | Trade pricing, project quotes, documentation |
| Returns | Damage, misprints, wrong items, refunds |
| Other | Anything else, including press and partnerships |
What to include
You will get a faster and better answer if your first message has these in it.
For an order question
- Your order number, from the confirmation email
- The email address you ordered with
For a damage or misprint claim
- Order number
- Photos of the fault, the whole panel, and the outer packaging
- Report it within 14 days of delivery and before hanging anything
For measuring help
- A photo of the wall, taken straight on from as far back as you can get
- Your measurements, including the three readings each way if you have them
- Anything unusual: a slope, a chimney breast, a stair, a curve
For a custom project
- The image or a link to it
- The wall size
- What the image is and where it came from, for rights
For a commercial project
- Square footage or room count, timeline, and industry
- Elevations or a floor plan if you have them
Before you write
A lot of questions are already answered in more detail than an email would give:
- Frequently asked questions
- How to measure
- Installation guide
- Wallpaper materials
- Shipping and returns
- Custom wallpaper
- Commercial projects
If the answer is there and it is still not clear, that is useful for us to know. Tell us which page and what was missing.
Common questions
Email us as soon as you can. An order can go to print as soon as the next business day, so there is a short window where we can still change a size, material or shipping address at no cost. Once your mural is printed we cannot cancel it, because it is cut to your wall and cannot be resold. Samples can be cancelled any time before they are printed.
Yes. As soon as the label is created we email you a tracking number and a link to the carrier. Tracking usually goes live within a few hours of that email, once the parcel is scanned at the first depot. If the number has not moved after two business days, write to us with your order number and we will chase the carrier.
Open the tube and check every panel before you hang anything. If a panel is creased, scuffed, misprinted or not what you ordered, email us within 14 days of delivery with your order number and photos of the damage and the packaging. We replace it or refund it in full, at no cost to you. Once a defective panel has been hung we can no longer replace it.
Last updated September 1, 2026.